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Restoration Coordinator I
Jackson, MI US
Posted: 11/19/2025
2025-11-19
2026-01-08
Job Number: 26718905
Job Description
Restoration Coordinator I
Contract Duration: Contract through 12/01/2028 (High potential for extension)
Location: Saginaw, MI
Work Schedule: Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday)
Position Overview
The Restoration Coordinator I is responsible for overseeing and completing the restoration of properties impacted by Consumers Energy field operations. This role requires strong customer service, communication, and negotiation skills, as the coordinator serves as the final point of contact with customers regarding restoration activities. The position involves managing contractor workloads, assessing property damage, securing necessary permits, and ensuring all work is completed safely, cost-effectively, and in accordance with customer commitments.
Key Responsibilities
Restoration Project Coordination
Required Skills & Qualifications
Technical Skills
Education Requirement
Contract Duration: Contract through 12/01/2028 (High potential for extension)
Location: Saginaw, MI
Work Schedule: Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday)
Position Overview
The Restoration Coordinator I is responsible for overseeing and completing the restoration of properties impacted by Consumers Energy field operations. This role requires strong customer service, communication, and negotiation skills, as the coordinator serves as the final point of contact with customers regarding restoration activities. The position involves managing contractor workloads, assessing property damage, securing necessary permits, and ensuring all work is completed safely, cost-effectively, and in accordance with customer commitments.
Key Responsibilities
Restoration Project Coordination
- Schedule, assign, and manage restoration orders across multiple contractors based on capacity and order type.
- Monitor on-time completion rates and adjust assignments as needed.
- Meet with customers, municipal inspectors, and vendors to assess sites and plan restoration work.
- Research and resolve customer and municipal complaints related to property restoration.
- Negotiate cost-effective solutions, including cash settlements when appropriate.
- Communicate upcoming and completed restoration work to local municipalities and government agencies.
- Research permitting requirements and secure all necessary permits.
- Create and manage orders in enterprise resource planning systems (e.G., SAP).
- Maintain accurate tracking spreadsheets and contractor performance reports through SharePoint.
- Facilitate weekly vendor/contractor meetings to review schedules, workloads, safety issues, and performance expectations.
- Manage contractor purchase orders, requisitions, and invoice reviews;resolve discrepancies as needed.
- Approve or deny contractor requests for additional scope of work.
- Investigate claims of property damage (lawns, walkways, roads) reported by customers or municipalities.
- Review SAP orders, SharePoint records, and field data to determine responsibility.
- Approve or deny restoration claims based on findings.
- Perform other non-essential duties as assigned to support restoration operations.
Required Skills & Qualifications
Technical Skills
- MS Excel proficiency: Ability to update data, audit information, and modify formulas.
- SAP proficiency: Experience navigating front and back office functions for reporting, order creation, and order review.
- SharePoint proficiency: Ability to access, store, and manage job aids, schedules, and tracking documents.
- Strong attention to detail: Ability to review and validate assignments, damage records, and contractor reports.
- Effective communication: Daily interaction with multiple cross-functional teams, including field operations, engineering, customer service, scheduling, dispatch, vendors, and municipalities.
- Customer service & negotiation expertise: Ability to evaluate damage claims, negotiate settlements, and provide professional customer-facing support.
Education Requirement
- Associate Degree in Business or related field (Required)
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Explore exciting job opportunities in and around Jackson, Michigan! Known as the "Waterloo of the North," Jackson is a charming city with a rich history and vibrant community. Nestled between Detroit and Chicago, this area offers a perfect blend of small-town charm and big-city amenities, making it an ideal location for job seekers seeking growth and opportunity. From the Cascades Falls Park to the Ella Sharp Museum and the Michigan Theatre, there's no shortage of culture and entertainment. Indulge in delicious Coney Island hot dogs or visit the Cell Block 7 Prison Museum for a unique experience. With easy access to Lake Michigan and the vibrant arts scene, Jackson, MI is the perfect place to start or advance your career!