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TPI Global (formerly Tech Providers, Inc.)
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http://www.tpiglobalsolutions.com
http://www.tpiglobalsolutions.com
true
CAREER SUMMARY
Experienced customer support professional with a strong background in logistics, delivery, and scheduling within the pharmaceutical industry. Proven expertise in managing supply chain operations, resolving real-time issues, and optimizing processes to ensure timely product distribution. Skilled in cross-functional collaboration, CRM systems, and maintaining regulatory compliance, with a focus on enhancing customer satisfaction and operational efficiency.
SKILLS
Languages: English Spanish
Software : Microsoft Office Suite (Word, PowerPoint, Outlook) - Microsoft Excel (Advanced functions, data analysis) - Veeva Vault Quality Docs - Aseptic Processing, Pipetting and Micropipetting - SAP (Enterprise Resource Planning) - Salesforce (CRM) - SharePoint and Google Workspace (Collaboration and document management)
EDUCATION
Palm Beach Atlantic University Bachelor of Science in Psychology
PROFESSIONAL EXPERIENCE
CUSTOMER SUPPORT PROFESSIONAL (CONTRACTOR) November 2023 Present Client / East Hanover, NJ
Delivering exceptional customer service and support in managing logistics, delivery, and scheduling for pharmaceutical products, ensuring timely and accurate distribution across global markets.
Handling customer inquiries related to product availability, order status, and delivery timelines, providing effective solutions to address logistical challenges.
Collaborating with cross-functional teams, including supply chain, transportation, and third-party vendors, to streamline shipping processes and resolve real-time operational issues.
Maintaining accurate records in CRM systems (Salesforce), ensuring seamless coordination of delivery schedules and proactive communication with customers about order updates.
Ensuring compliance with industry regulations in the transportation and distribution of pharmaceutical products, maintaining strict quality and safety standards.
Proactively identifying areas for process improvement, contributing to increased efficiency in logistics and customer service operations.
Achieving high levels of customer satisfaction through responsive communication and effective problem resolution.
MANUFACTURING ASSOCIATE February 2022 November 2023 Client / Summit, NJ
Performed manufacturing process for manufacturing of Cell & Gene Therapy products using aseptic techniques according to SOPs MBRs, GDP, and GDP practices.
Operated large scale bioprocesses for culturing cells and purifying processes.
Operated and maintained equipment: Clinimacs and Sepax
Provided knowledge on SOPs and assisted with troubleshooting equipment, while maintaining the integrity of the process. Collaborated with cross functional teams to assist in resolving issues during processing that are occurrences that deviate from MBR
OPERATIONS SUPERVISOR January 2021 January 2022 LIFQHC / Freeport, NY
Administered operations and communications for 4+ cross-functional teams to ensure that they are meeting the Key Performance Indicators (KPIs) set forth by management officials;ensures a +98% satisfaction rate across all teams and obligations. Directed the communication and operations coordination for 10+ physicians and clinical staff members to ensure timely patient care and patient output;designed a communications plan that strengthened stakeholder communication between medical personnel and patients.
Provided communications team with thought leadership and strategies to strengthen patient communications including streamlining patient data gathering, mining, and reporting;witnessed a patient satisfaction increase of +3% after developing 5+ junior staff.
CURRICULUM DEVELOPER July 2017 January 2020 The American Dream Charter School & North Star Academy / Greater New York, NY
Partnered with 20+ teachers at The American Dream Charter School and North Star Academy to assess and develop lesson plans to aid 500+ students grow and develop across a diverse range of subjects, including, but not limited to Science, Math, History, and English. Developed engagement strategies to promote student reading and learning growth as most students were unable to read prior to matriculation;enacted an individualized curriculum plan for students that resulted in the overall growth of +67% class proficiency level. Evaluated student performance, behavior, social development, and physical health to ensure student health and success inside the classroom;grew student engagement, social behavior, and development by +50% across four (4) classrooms in diverse school settings.
======================================= Job Description: Job Title: Specialist, Scheduling and Cell Logistics
Location: SMW, NJ Tues, Wed., Thursday on-site
Work Schedule: 40 hours a week
Purpose and Scope of the Position
Overview:
The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Client s commercial autologous cellular immunotherapy products. They will serve as Client cell therapy treatment center s main point of contact for patient scheduling.
The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
Position is office-based in Summit, NJ with in-office attendance requiring a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Position shift time is 8am 5 pm local.
Overtime may occasionally be required as assigned.
Holiday support is required as assigned.
Travel is possible and will not exceed 10%. International travel will not exceed once per year.
Responsibilities:
Act as primary scheduling point of contact for assigned treatment sites
Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute exception processes such as product returns, product replacements, and out of spec product
Input and maintain transactional data related to patient schedules within Client s scheduling system
Train treatment sites on patient scheduling processes as assigned
Document feedback from customers and partners as received
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Lead meetings with commercial matrix teams
Raise escalations and execute as assigned
Track assigned account health and provide insights into trends
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with Client commercial matrix team and treatment sites as assigned
Accountable for individual performance
Execute project tasks as assigned
Execute working groups tasks as assigned
Education and Experience:
Bachelor s degree or 3 years of work experience
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Knowledge, Skills, and Abilities:
Highly self-motivated, self-aware, and professional
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Working Conditions: Office environment
Physical Demands: Sitting for periods of time
Additional Information:
Personal Attributes:
Proactive and results-oriented mindset.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Commitment to continuous improvement and professional development
Comments: Candidate must be 50% onsite at Summit West.
Please do not submit candidates until you attend the Spotlight Call.
Please enter the details below in your Calendar for the Spotlight Call.
Spotlight Call for Beeline 62904 (Specialist, Scheduling and Cell Logistics)
Thursday, 6/26/25 from 10: 00am-10: 30am EST
https://teams.Microsoft.Com/l/meetup-join/19%3ameeting_ODRjMDk3OGQtZmE5Ny00MDc5LTk0MDMtZDk1OTQxNWZkMzk5%40thread.V2/0? Context=%7b%22Tid%22%3a%2271e34cb8-3a56-4fd5-a259-4acadab6e4ac%22%2c%22Oid%22%3a%22768d8925-5fea-491a-abe4-a4fe6f0a1fc5%22%7d
Dial in by phone
+1 908-409-1059, 988130230# United States, Elizabeth
(833) 733-5876, 988130230# United States (Toll-free)
Phone conference ID: 988 130 230#
Please review the attached scrubbed resume.
Must Have List
1. Bachelor s Degree
2. Customer Service/Call Center Experience
3. Detail oriented
4. Exceptional communication skills both written and verbal
5. Experience following SOP s and WI s
6. Project Management and Biopharma experience (a plus)
This is a very structured environment that is very SOP driven. Reading comprehension is extremely important and candidates must be able to follow strict, step by step directions. Estimated Cost: $116, 635.68 (Based on Rate Card Rate, Hrs/Wk, and Duration)
Specialist, Scheduling and Cell Logistics
Summit, NJ US
Posted: 06/25/2025
2025-06-25
2025-08-10
Job Number: 25774748
Job Description
CAREER SUMMARY
Experienced customer support professional with a strong background in logistics, delivery, and scheduling within the pharmaceutical industry. Proven expertise in managing supply chain operations, resolving real-time issues, and optimizing processes to ensure timely product distribution. Skilled in cross-functional collaboration, CRM systems, and maintaining regulatory compliance, with a focus on enhancing customer satisfaction and operational efficiency.
SKILLS
Languages: English Spanish
Software : Microsoft Office Suite (Word, PowerPoint, Outlook) - Microsoft Excel (Advanced functions, data analysis) - Veeva Vault Quality Docs - Aseptic Processing, Pipetting and Micropipetting - SAP (Enterprise Resource Planning) - Salesforce (CRM) - SharePoint and Google Workspace (Collaboration and document management)
EDUCATION
Palm Beach Atlantic University Bachelor of Science in Psychology
PROFESSIONAL EXPERIENCE
CUSTOMER SUPPORT PROFESSIONAL (CONTRACTOR) November 2023 Present Client / East Hanover, NJ
Delivering exceptional customer service and support in managing logistics, delivery, and scheduling for pharmaceutical products, ensuring timely and accurate distribution across global markets.
Handling customer inquiries related to product availability, order status, and delivery timelines, providing effective solutions to address logistical challenges.
Collaborating with cross-functional teams, including supply chain, transportation, and third-party vendors, to streamline shipping processes and resolve real-time operational issues.
Maintaining accurate records in CRM systems (Salesforce), ensuring seamless coordination of delivery schedules and proactive communication with customers about order updates.
Ensuring compliance with industry regulations in the transportation and distribution of pharmaceutical products, maintaining strict quality and safety standards.
Proactively identifying areas for process improvement, contributing to increased efficiency in logistics and customer service operations.
Achieving high levels of customer satisfaction through responsive communication and effective problem resolution.
MANUFACTURING ASSOCIATE February 2022 November 2023 Client / Summit, NJ
Performed manufacturing process for manufacturing of Cell & Gene Therapy products using aseptic techniques according to SOPs MBRs, GDP, and GDP practices.
Operated large scale bioprocesses for culturing cells and purifying processes.
Operated and maintained equipment: Clinimacs and Sepax
Provided knowledge on SOPs and assisted with troubleshooting equipment, while maintaining the integrity of the process. Collaborated with cross functional teams to assist in resolving issues during processing that are occurrences that deviate from MBR
OPERATIONS SUPERVISOR January 2021 January 2022 LIFQHC / Freeport, NY
Administered operations and communications for 4+ cross-functional teams to ensure that they are meeting the Key Performance Indicators (KPIs) set forth by management officials;ensures a +98% satisfaction rate across all teams and obligations. Directed the communication and operations coordination for 10+ physicians and clinical staff members to ensure timely patient care and patient output;designed a communications plan that strengthened stakeholder communication between medical personnel and patients.
Provided communications team with thought leadership and strategies to strengthen patient communications including streamlining patient data gathering, mining, and reporting;witnessed a patient satisfaction increase of +3% after developing 5+ junior staff.
CURRICULUM DEVELOPER July 2017 January 2020 The American Dream Charter School & North Star Academy / Greater New York, NY
Partnered with 20+ teachers at The American Dream Charter School and North Star Academy to assess and develop lesson plans to aid 500+ students grow and develop across a diverse range of subjects, including, but not limited to Science, Math, History, and English. Developed engagement strategies to promote student reading and learning growth as most students were unable to read prior to matriculation;enacted an individualized curriculum plan for students that resulted in the overall growth of +67% class proficiency level. Evaluated student performance, behavior, social development, and physical health to ensure student health and success inside the classroom;grew student engagement, social behavior, and development by +50% across four (4) classrooms in diverse school settings.
======================================= Job Description: Job Title: Specialist, Scheduling and Cell Logistics
Location: SMW, NJ Tues, Wed., Thursday on-site
Work Schedule: 40 hours a week
Purpose and Scope of the Position
Overview:
The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Client s commercial autologous cellular immunotherapy products. They will serve as Client cell therapy treatment center s main point of contact for patient scheduling.
The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
Position is office-based in Summit, NJ with in-office attendance requiring a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Position shift time is 8am 5 pm local.
Overtime may occasionally be required as assigned.
Holiday support is required as assigned.
Travel is possible and will not exceed 10%. International travel will not exceed once per year.
Responsibilities:
Act as primary scheduling point of contact for assigned treatment sites
Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute exception processes such as product returns, product replacements, and out of spec product
Input and maintain transactional data related to patient schedules within Client s scheduling system
Train treatment sites on patient scheduling processes as assigned
Document feedback from customers and partners as received
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Lead meetings with commercial matrix teams
Raise escalations and execute as assigned
Track assigned account health and provide insights into trends
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with Client commercial matrix team and treatment sites as assigned
Accountable for individual performance
Execute project tasks as assigned
Execute working groups tasks as assigned
Education and Experience:
Bachelor s degree or 3 years of work experience
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Knowledge, Skills, and Abilities:
Highly self-motivated, self-aware, and professional
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Working Conditions: Office environment
Physical Demands: Sitting for periods of time
Additional Information:
Personal Attributes:
Proactive and results-oriented mindset.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Commitment to continuous improvement and professional development
Comments: Candidate must be 50% onsite at Summit West.
Please do not submit candidates until you attend the Spotlight Call.
Please enter the details below in your Calendar for the Spotlight Call.
Spotlight Call for Beeline 62904 (Specialist, Scheduling and Cell Logistics)
Thursday, 6/26/25 from 10: 00am-10: 30am EST
https://teams.Microsoft.Com/l/meetup-join/19%3ameeting_ODRjMDk3OGQtZmE5Ny00MDc5LTk0MDMtZDk1OTQxNWZkMzk5%40thread.V2/0? Context=%7b%22Tid%22%3a%2271e34cb8-3a56-4fd5-a259-4acadab6e4ac%22%2c%22Oid%22%3a%22768d8925-5fea-491a-abe4-a4fe6f0a1fc5%22%7d
Dial in by phone
+1 908-409-1059, 988130230# United States, Elizabeth
(833) 733-5876, 988130230# United States (Toll-free)
Phone conference ID: 988 130 230#
Please review the attached scrubbed resume.
Must Have List
1. Bachelor s Degree
2. Customer Service/Call Center Experience
3. Detail oriented
4. Exceptional communication skills both written and verbal
5. Experience following SOP s and WI s
6. Project Management and Biopharma experience (a plus)
This is a very structured environment that is very SOP driven. Reading comprehension is extremely important and candidates must be able to follow strict, step by step directions. Estimated Cost: $116, 635.68 (Based on Rate Card Rate, Hrs/Wk, and Duration)
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