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TPI Global (formerly Tech Providers, Inc.)
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Support Center Operator
Posted: 08/18/2023
2023-08-18
2024-11-03
Job Number: 20369970
Job Description
Support Center Operator
Location: Birmingham, AL (Onsite)
Duration: 12+ Months (Contract)
Job Responsibilities
Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability.
Front-line problem resolution and coordination of repairs with Department Personnel and/or other company personnel.
Notification to key customers for the coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.
Thoroughly track and document cases to completion with the help of Department personnel.
Adhere to all Electronic and Physical access policies.
Knowledge, Skills & Abilities
Ability to apply excellent customer service skills.
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
Working knowledge of Windows-based operating systems is preferred.
Working knowledge of AIX or other UNIX-based operating systems is preferred.
Working knowledge of distributed computer networks is a plus.
Ability to work nights, weekends, and holidays as a part of rotating shifts.
Location: Birmingham, AL (Onsite)
Duration: 12+ Months (Contract)
Job Responsibilities
Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability.
Front-line problem resolution and coordination of repairs with Department Personnel and/or other company personnel.
Notification to key customers for the coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.
Thoroughly track and document cases to completion with the help of Department personnel.
Adhere to all Electronic and Physical access policies.
Knowledge, Skills & Abilities
Ability to apply excellent customer service skills.
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
Working knowledge of Windows-based operating systems is preferred.
Working knowledge of AIX or other UNIX-based operating systems is preferred.
Working knowledge of distributed computer networks is a plus.
Ability to work nights, weekends, and holidays as a part of rotating shifts.
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Discover Your Next Career Opportunity in Beautiful Birmingham, Alabama! This vibrant city nestled in the heart of the South offers a perfect blend of Southern charm and modern amenities. Known for its rich history, delicious southern cuisine, and thriving arts scene, Birmingham is a hidden gem for job seekers looking to grow their careers. Explore job opportunities near iconic landmarks like the Vulcan Park and Museum, catch a show at the Alabama Theatre, or cheer on the Birmingham Barons at Regions Field. With its lush parks, trendy galleries, and bustling cultural events, Birmingham provides an exciting backdrop for your professional journey. Start your job search today and experience the magic of Birmingham!