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TPI Global (formerly Tech Providers, Inc.)
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Systems/Network Engineer
Bothell, WA US
Posted: 06/16/2025
2025-06-16
2025-08-10
Job Number: 25724299
Job Description
Job Title: Systems/Network Engineer
Job Location: Bothell, WA/ Onsite
Project Duration: 6 months with possible extension
JOB DESCRIPTION:
Looking for more seasoned person to step in and start asap
Top 5 Skills-
1. Experience with Data Room and IDF Management:
o Experience in managing and maintaining Data Rooms and Intermediate Distribution Frames (IDF), including patching, cabling, and hardware installation.
o Knowledge of best practices for organizing and maintaining network infrastructure within Data Rooms and IDFs.
2. Network Configuration and Troubleshooting:
o Proficiency in configuring and troubleshooting network devices such as switches, routers, and firewalls within Data Rooms and IDFs.
o Understanding of network protocols, IP addressing, VLANs, and network security principles.
3. Hardware and Cabling Expertise:
o Experience in installing, terminating, and testing various types of network cabling (e.G., Cat5e, Cat6, fiber optics).
o Ability to diagnose and resolve hardware issues related to servers, network equipment, and other infrastructure components.
4. ServiceNow Proficiency:
o Experience using ServiceNow for IT service management, including incident management, request management, and change management.
o Ability to document and track support activities and network changes using ServiceNow.
5. Customer Service and Communication Skills:
o Excellent customer service skills with the ability to communicate effectively with end-users and other IT staff to understand and resolve technical issues.
o Strong verbal and written communication skills to provide clear instructions and document support activities related to Data Rooms and IDFs.
Hosting and site support
Tasks and Qualifications
•Escort vendors to server room and other IT areas
•Govern physical access of the data room, supervise/manage all work in the data room.
•Track and receive shipments of server and network equipment. Verify packing slips match contents of packing slips
•Maintain data room documentation and rack elevations.
•Ensure vendors are completing tasks according to Client standards. Standards will be provided
•Racking and labeling of any server or network hardware in accordance with set standards.
•Perform server and network cabling tasks following provided cabling matrix following standards
•Perform basic smart hands activities for hosting and network teams
•Assist with onsite support of network and hosting related incidents and troubleshooting
•Attend project meetings as required
•Assist with UAT tasks as needed
•Have basic networking knowledge including LAN, WAN, WLAN, VLANs, Trunks
•Previous experience using Service Now or similar ticketing system would be a plus
Laptop Deployment Tasks
•1 temporary resource needed to help assist with Client device (laptop) issuance to employees.
•Up to approximately 120 employees to issue laptops
•Preparing laptops following documented process including assigning and tracking user prior to issuance.
Some users will have specialty models as needed
•Laptop setup process will assign laptops to a user once imaged and pre-install all software and updates
•Upgrade RAM as needed
•Issue laptops over 2 weeks and tracking the delivery and reporting daily the number issued.
•Follow up with stragglers and assist with any special needs or requirements
•Provide Hypercare support for device issuance and monitor hypercare chat to triage support requests
•Support users with device configuration, device setup, VPN use instructions
•Track returned laptops and label with name and date returned
•HCL to request Client ID for the length of the contract and ensure any required training needed
•Support for AV and Printer deployments with vendor escort and UAT testing
Qualification-
Minimum High school diploma
Job Location: Bothell, WA/ Onsite
Project Duration: 6 months with possible extension
JOB DESCRIPTION:
Looking for more seasoned person to step in and start asap
Top 5 Skills-
1. Experience with Data Room and IDF Management:
o Experience in managing and maintaining Data Rooms and Intermediate Distribution Frames (IDF), including patching, cabling, and hardware installation.
o Knowledge of best practices for organizing and maintaining network infrastructure within Data Rooms and IDFs.
2. Network Configuration and Troubleshooting:
o Proficiency in configuring and troubleshooting network devices such as switches, routers, and firewalls within Data Rooms and IDFs.
o Understanding of network protocols, IP addressing, VLANs, and network security principles.
3. Hardware and Cabling Expertise:
o Experience in installing, terminating, and testing various types of network cabling (e.G., Cat5e, Cat6, fiber optics).
o Ability to diagnose and resolve hardware issues related to servers, network equipment, and other infrastructure components.
4. ServiceNow Proficiency:
o Experience using ServiceNow for IT service management, including incident management, request management, and change management.
o Ability to document and track support activities and network changes using ServiceNow.
5. Customer Service and Communication Skills:
o Excellent customer service skills with the ability to communicate effectively with end-users and other IT staff to understand and resolve technical issues.
o Strong verbal and written communication skills to provide clear instructions and document support activities related to Data Rooms and IDFs.
Hosting and site support
Tasks and Qualifications
•Escort vendors to server room and other IT areas
•Govern physical access of the data room, supervise/manage all work in the data room.
•Track and receive shipments of server and network equipment. Verify packing slips match contents of packing slips
•Maintain data room documentation and rack elevations.
•Ensure vendors are completing tasks according to Client standards. Standards will be provided
•Racking and labeling of any server or network hardware in accordance with set standards.
•Perform server and network cabling tasks following provided cabling matrix following standards
•Perform basic smart hands activities for hosting and network teams
•Assist with onsite support of network and hosting related incidents and troubleshooting
•Attend project meetings as required
•Assist with UAT tasks as needed
•Have basic networking knowledge including LAN, WAN, WLAN, VLANs, Trunks
•Previous experience using Service Now or similar ticketing system would be a plus
Laptop Deployment Tasks
•1 temporary resource needed to help assist with Client device (laptop) issuance to employees.
•Up to approximately 120 employees to issue laptops
•Preparing laptops following documented process including assigning and tracking user prior to issuance.
Some users will have specialty models as needed
•Laptop setup process will assign laptops to a user once imaged and pre-install all software and updates
•Upgrade RAM as needed
•Issue laptops over 2 weeks and tracking the delivery and reporting daily the number issued.
•Follow up with stragglers and assist with any special needs or requirements
•Provide Hypercare support for device issuance and monitor hypercare chat to triage support requests
•Support users with device configuration, device setup, VPN use instructions
•Track returned laptops and label with name and date returned
•HCL to request Client ID for the length of the contract and ensure any required training needed
•Support for AV and Printer deployments with vendor escort and UAT testing
Qualification-
Minimum High school diploma
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Discover exciting job opportunities in the vibrant city of Bothell, Washington! Nestled in the picturesque Pacific Northwest, Bothell boasts a perfect blend of scenic beauty and urban amenities, making it an ideal place to grow your career. With easy access to stunning parks like the Wayne Golf Course and Blyth Park, as well as cultural gems like the Bothell Historical Museum and the Northshore Performing Arts Center, job seekers here can enjoy a rich tapestry of experiences. From savoring delicious Pacific Northwest cuisine to cheering on the Seattle Seahawks at nearby Lumen Field, Bothell offers an unparalleled quality of life for those seeking professional growth and a charming community to call home. Start your journey to a rewarding career in Bothell today!