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Tech Support Specialist II

Demorest, GA

Posted: 04/29/2024 Job Number: 22106562

Job Description

  • Job Title:            Tech Support Specialist II
    Duration:           6+ month Possibilities of extension
    Location:            Demorest GA 30535 [Onsite]
    Description of Job Duties
  • Job Requirements
  • Associate degree or equivalent from two-year college or technical school;or three to five years related experience and/or training;or equivalent combination of education and experience;bachelor’s degree preferred.
  • PC Troubleshooting and Support (Windows 10) experience.
  • Microsoft Applications troubleshooting and support experience, including M365 products.
  • Mac Troubleshooting and Support experience.
  • Experience in an enterprise print management operation with emphasis on printer setup and troubleshooting.
  • Must have the ability to work effectively with end-users, gain their confidence, understand their technical and operational needs, and translate them into viable technical solutions. Superior verbal and written skills, encompassing complete understanding on the English language with exceptional communication skills. Strong organizational and leadership skills.
  • Willingness to work as a contributing member of the team including other systems personnel, the operations staff, and the account administrators.
  • Must participate in on-call rotation.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Ability to define problems, collect data, establish facts, and draw valid.

  • Desired Skills/Knowledge/Experience:
  • Excellent time-management, planning and interpersonal skills.
  • Effectively manage scope and customer expectations on individual assignments.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • A+ Certification, ITIL Certification

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About Demorest, GA

Discover exciting job opportunities in the picturesque area around Demorest, Georgia! Nestled in the heart of the beautiful Peach State, Demorest offers a perfect blend of small-town charm and big-city amenities. With stunning views of the North Georgia mountains and access to outdoor adventures at Tallulah Gorge State Park and Lake Rabun, this thriving community is the ideal place to grow your career. Explore positions in healthcare at Habersham Medical Center or embrace the creative vibe at Sautee Nacoochee Center showcasing local artists. Don't miss the chance to savor delicious Southern cuisine at The Attic or catch a show at the historic Piedmont College Chapel. Join us in Demorest and unlock endless possibilities for professional and personal growth!