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Technical Analyst I

Atlanta, GA

Posted: 07/28/2025 Job Number: 25975987

Job Description


  • Position Title: “Technical Analyst”

    Location: “Atlanta, GA(Hybrid)”

    Expected Duration of Project: 6+ Months with good chances of extension

     

    Job Description:

    The Technical Analyst II (TA) is the single point of contact for Technology at Revenue Generating Locations (i.E. Manheim Auto Auction). The TA collaborates with members of project teams and business owners to bring forth its technology to the client. The TA assists in design, development, testing, and post-release. The TA ensures service delivery for all interconnected network devices and workflow processes. The TA is responsible to maintain system integrity and security.

    The TA manages fixed infrastructure inter-connectivity and assists or design expansions after evaluating the business need. The TA is expected to manage, initiate, and/or participate in projects ranging from construction, business changes, and corporate-wide initiatives. When third parties are introduced, the analyst will be expected to engineer a solution or collaborate with the appropriate parties.

    The TA advocates and escalates issues. They will assist locations with a client base ranging from 200 to 1000 team members. They will assist with client training, adoption, and satisfaction.

    Hardware procurement, delivery, implementation, and maintenance. Maintains documentation of physical assets in configuration and asset management records. Monitors the availability, performance, and throughput of supported technology infrastructure to proactively identify issues and remediate. Manages and maintains all infrastructure hardware and software ensuring they remain available at all required times. Tests and provides recommendations for replacement or upgrade of hardware or software to ensure business continuity. Maintains technology infrastructure support technical documentation. Leads location in disaster recovery for technology. Performs technology support, troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices. Performs research and develops solutions for hardware and software issues. Updates incident records and knowledge base with appropriate and timely information. Recommends and develops solutions, resolve problems associated with incidents, and update problem records. Conducts root cause analysis. Submits requests for change records to remove errors.

     
  • Bachelor’s degree in related field and 5+ years experience
  • Working experience supporting end-user computing devices
  • Working experience working with incident, problem, and change management,
  • Working experience in an ITIL-based environment
  • Working experience as a participant in a change management process
  • Working experience of Microsoft Office products
  • Willingness to travel up to 25%.
  • Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment
  • Excellent customer service skills required. The ability to meet SLAs and update customer with progress.
  • Additional Tech Certification: A+, Network+, MCP, MCDST
  • Apple Certified Support Professional (ACSP)
  • Network certificates
  • Working experience in Series/AS400 support
  • Working experience in wireless (Mobile, WiFi, WAP)
  • Working experience in network
  • Working experience in audio/visual
  • Working experience in Project Management
  • Experience communicating with stakeholders

Meet Your Recruiter

Gaurav Malik

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