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Technical Customer Care Specialist I

Mission, KS

Posted: 06/10/2024 Job Number: 22371324

Job Description

Title: Technical Customer Care Specialist I
Location: Remote
Duration: 06+ Months (Potential to Extend or Convert Perm)
Note- Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed
Position Description:
  • As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences
  • Exhibit personal responsibility, accountability, and teamwork
  • Troubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points
  • Provide one-on-one training to new and existing customers as needed while working on support tickets
  • Identify and resolve issues that prevent users from utilizing our software
  • Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
  • Maintain strong working knowledge of released products
  • Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
Preferred Qualification;
  • Ability to analyze, troubleshoot, and document issues related to system performance and functionality
  • Experience supporting online products and services
  • Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.
  • Experience supporting mobile devices such as IOS and Android

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About Mission, KS

Discover exciting job opportunities in the vibrant region around Mission, Kansas today! Nestled in the heart of Johnson County, Mission boasts a thriving job market with ample room for career growth. Embrace the charm of this area, known for its picturesque parks like Roe Park and unique cultural offerings such as the Nerman Museum of Contemporary Art. Indulge in delicious BBQ at Joe's Kansas City Bar-B-Que or catch a performance at the Kansas City Ballet. Join the community and consider making Mission your professional home. Explore our job listings now and unlock your potential in this dynamic region!